We answer email
Write to us about an order, a return, a cancellation, or a product question and a human will reply — usually within one business day, Monday to Friday.
If you're writing about an order, include the order number from your confirmation email. It lets us find everything without asking you anything else.
The fast answers
Track an order — you don't need an account. Use order tracking with your email address and order number.
Returns — you have 60 days from delivery, US return shipping is on us, and there's no restocking fee. The full policy is on the returns page.
Cancel an order — if it hasn't shipped yet, email us and we'll cancel and refund in full. Once it has shipped, it becomes a return — which is still free.