60 DAY MONEY-BACK GUARANTEE
You have 60 days from the day your order is delivered to request a return for a full refund. After 60 days we can no longer offer a return, refund or exchange.
US return shipping is on us. Contact us and we will send you a prepaid return label — you are not out of pocket for sending something back.
There is no restocking fee, and we do not ask you to photograph anything to start a return.
USED IS FINE
The guarantee exists so you can actually use the product. If you've washed your hair with it for six weeks and it isn't holding up, send it back — that is exactly what the 60 days are for. We only ask that you return everything that came in the box.
HOW A RETURN WORKS
- Email [email protected] with your order number and tell us what didn't work. No forms, no photos.
- We send you a prepaid US return label.
- When the carrier scans your package, we process the refund. It reaches your original payment method within 1–5 days, depending on your bank.
FAULTY PRODUCT REPLACEMENT
If something is faulty, incorrectly described or different from the sample shown, you may opt for a full refund or replacement, within the same 60 days. Just tell us what went wrong — a photo helps us fix it with our supplier, but it is not required and we will not hold up your refund waiting for one.
CANCELLATION
You can cancel any order that has not shipped yet — email us and we will cancel and refund it in full. Once an order has shipped, it can't be recalled mid-route, but the 60-day return above applies the moment it arrives, so you are never stuck with it.
SHIPPING QUESTIONS
Delivery times and rates live on the Shipping & Delivery page. If a package seems lost in transit, contact us — every order ships with tracking and we will chase it with the carrier.